For several years, Mountain Alarm has communicated with our customers through text messaging to answer service questions and to solicit online reviews. Using the same platform, we recently implemented a new option that allows us to send a text with a link for customers to make secure payments.
Initially, the system will be used to send texts primarily to customers for payment on overdue balances and new installations. However, we want to make all customers aware of this new feature. If you receive a text message from us requesting payment, please know that the message is legitimate, and the following process is secure:
Step 1: You will receive a text with a link to complete the payment.
Step 2: Click the link provided in the text.
Step 3: The payments page allows you to choose your preferred payment method. You can “Pay with Card” (or Apple Pay or Google Pay.) The payment screen will open to allow you to enter your credit card information, or if you have Apple Pay or Google Pay linked to your account, you can pay with either method as well.
Step 4: Select the “Pay $XX” button at the bottom of the screen. Once the payment is complete, a new window will open informing you that the payment was successful. (You can also enter an email address to receive a receipt.) You will then receive a text thanking you for your payment with an additional link to the receipt.
If you elect not to use the link to make a payment, you will still receive a regular invoice or a notice of late payment, if applicable. The pay-by-text option does not replace any of our other payment methods.
Please call our Customer Experience Department at 1-888-349-3455 if you have any questions about this new service. We’re hoping customers will enjoy the convenience of this new payment option, as we continually look for ways to provide superior customer care.