Our Monitoring Center Uses Automated Calls for Low-priority Notifications
INTERACTIVE VOICE RESPONSE (IVR)
Our monitoring center uses Interactive Voice Response technology, which simply means you’ll receive an automated call for low-priority alarm signals, such as a low-battery alert. This saves you from receiving a call from a live monitoring agent.
These automated calls will come from the local monitoring number, providing the address and description of the low-priority signal. In order to acknowledge the IVR, you will be asked to press 1 at the end of the message. If you disconnect before pressing 1, the IVR will continue through your emergency contact list until it has been exhausted or someone acknowledges the IVR. Any messages will also include the call-back number for Mountain Alarm.
IVR technology allows you to easily handle low-priority signals, while our agents focus more time on higher-priority alarm events. We hope you find this feature convenient in helping to monitor your home or business.
If you have any questions about IVR or need additional technical support, please call 1-888-349-3455 or email us at service@mountainalarm.com.